Thank you for visiting Find My BNB ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our website located at https://findmybnb.co (the "Website" or "Service").
By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Website.
1. Information We Collect
1.1 Account Information
When you create an account on Find My BNB, we collect:
- Name: To personalize your experience and identify you on the platform
- Email Address: To communicate with you, send important updates, and manage your account
- Authentication Credentials: Passwords and authentication tokens (stored securely using industry-standard encryption)
1.2 Property Owner Information
If you are a property owner, we collect additional information:
- Property Listing Information: Property descriptions, images, location information (general location text, not exact addresses), amenities, and other property details you provide
- Listing URLs: Links to your direct booking site and/or external booking platforms (such as Airbnb or VRBO)
- Enhanced Property Context: Information you provide about your property, including "perfect for," "not ideal for," seasonal notes, layout notes, local tips, and other contextual information
- Contact Information: Information you choose to provide for property inquiries
1.3 Traveler/Renter Information
If you use our Service as a traveler or renter:
- Chat Conversations: Your natural language descriptions of trip preferences, requirements, and questions submitted through our AI chat interface
- Search Preferences: Information about destinations, dates, group size, and other preferences you provide
- Usage Data: Information about how you interact with our Service, including which properties you view
1.4 Automatically Collected Information
We automatically collect certain information when you use our Service:
- IP Address: Your internet protocol address
- Browser Information: Browser type, version, and language settings
- Device Information: Device type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, and other interaction data
- Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze usage patterns
1.5 Payment Information
If you make payments through our Service (e.g., for premium features or owner subscriptions):
- Payment Details: Payment information is processed by third-party payment processors (such as Stripe)
- We do NOT store your full payment card information on our servers
- Payment processors handle all payment data in accordance with their own privacy policies and industry standards
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Provision
- To provide, maintain, and improve our AI-powered vacation discovery and matching services
- To process and manage your account and listings
- To match travelers with property recommendations based on their preferences
- To facilitate communication between users and property owners
2.2 AI Matching Services
- To analyze your trip preferences and provide personalized property recommendations
- To improve our AI matching algorithms and service quality
- Chat conversations and preferences may be processed by third-party AI services (such as OpenAI) to provide matching recommendations
2.3 Communication
- To send you important updates about your account, listings, or our Service
- To respond to your inquiries and provide customer support
- To send you marketing communications (with your consent, which you can opt out of at any time)
2.4 Analytics and Improvement
- To analyze usage patterns and improve our Service
- To conduct research and development to enhance our AI matching capabilities
- To detect, prevent, and address technical issues or security threats
2.5 Legal Compliance
- To comply with applicable laws, regulations, and legal processes
- To enforce our Terms of Service and protect our rights
3. Information Sharing and Disclosure
3.1 Third-Party Service Providers
We share information with trusted third-party service providers who assist us in operating our Service:
- Cloud Hosting Providers: To store and process data (e.g., MongoDB, Vercel)
- AI Service Providers: To process chat conversations and provide matching recommendations (e.g., OpenAI)
- Payment Processors: To process payments securely (e.g., Stripe)
- Email Service Providers: To send communications (e.g., Mailgun, SendGrid)
- Analytics Providers: To analyze usage and improve our Service
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
3.2 External Booking Platforms
When you click on links to owner booking websites, Airbnb, VRBO, or other external booking platforms:
- We do NOT share your personal information with these platforms
- Your interaction with external platforms is subject to their respective privacy policies
- We are not responsible for how external platforms collect, use, or protect your information
3.3 Public Information
Certain information you provide may be publicly visible:
- Property listings created by owners are visible to all users of our Service
- Property descriptions, images, and other listing information are displayed publicly
- We do NOT display exact addresses; only general location information (city/region)
3.4 Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal requests, subpoenas, or court orders
- Government investigations or regulatory inquiries
- Protection of our rights, property, or safety, or that of our users
3.5 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
3.6 We Do NOT Sell Your Data
We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Data Storage and Security
4.1 Data Storage
- Your information is stored on secure servers using industry-standard security measures
- Data is stored in databases managed by trusted cloud providers
- We retain your information for as long as necessary to provide our Service and comply with legal obligations
4.2 Security Measures
We implement appropriate technical and organizational measures to protect your information:
- Encryption: Sensitive data is encrypted in transit and at rest
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Security Audits: We regularly review and update our security practices
- Secure Authentication: We use industry-standard authentication methods
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
5.1 Cookies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze how you use our Service
- Provide personalized content and recommendations
- Improve our Service functionality
5.2 Cookie Types
- Essential Cookies: Required for the Service to function properly
- Analytics Cookies: Help us understand how users interact with our Service
- Preference Cookies: Remember your settings and preferences
5.3 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.
6. Your Rights and Choices
6.1 Access and Correction
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your account and associated data
6.2 Account Management
You can:
- Update your account information through your account settings
- Delete your account at any time (subject to our data retention policies)
- Opt out of marketing communications by clicking unsubscribe links or contacting us
6.3 Data Portability
You may request a copy of your data in a machine-readable format.
6.4 Exercising Your Rights
To exercise any of these rights, please contact us through our contact form at https://findmybnb.co/contact-us.
7. Children's Privacy
Find My BNB is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.
9. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and share
- Right to delete your personal information
- Right to opt out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us through our contact form.
10. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise these rights, please contact us through our contact form.
11. Third-Party Links
Our Service contains links to external websites, including owner booking websites, Airbnb, VRBO, and other booking platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any external sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will:
- Post the updated Privacy Policy on this page with a new "Last Updated" date
- Notify registered users of material changes via email (if applicable)
Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:
- Contact Form: https://findmybnb.co/contact-us
- Email: Through our contact form
We will respond to your inquiries as soon as reasonably possible.
14. Consent
By using Find My BNB, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.
Thank you for trusting Find My BNB with your information!